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Shipping and Returns Policy |
Texan Wire Wheel™
ships to all 50 U.S. states |
Currently, Texan Wire Wheels™ ships to our customers in the Continental United States, Canada, Hawaii, Guam Alaska, and Puerto Rico.
Please note that customers outside of the U.S. are fully responsible for all applicable customs duties related to their order. |
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Shipping |
Packing
Every order that Texan Wire Wheels ships out is carefully wrapped and packaged by hand to secure against damage during shipping.
Shipping Cost
We update products and pricing regularly, therefore our shipping costs may also reflects the new pricing and products. Please call customer service at
1-877-84-SWANG™ to ensure that your payment will include the correct shipping amount.
Delivery
Orders are processed within three business of payment confirmation. Please allow
up to four (4) weeks for delivery.
Order Tracking
After your order has
shipped, you will receive the tracking number via email. Please ensure that the
email address you provide at the time you place your order is correct. |
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Returns |
Order Cancellation / Refusal
Refusal to accept a shipped order is subject to a $100 per wheel set restocking fee + shipping cost.
Please understand that Texan Wire Wheels prepares each order especially for you, the customer. Even before the merchandise is delivered to you, these items incur shipping, warehouse, and administrative costs. Mounting and balancing, for example, takes a great deal of time and care. Also, many times special orders have to be especially shipped from
our manufacturing center to our warehouse facilities to complete your order. As a result, order cancellations prior to shipping shall be
subject to a $100 per wheel cancellation fee. The good thing is that you did buy from
Texan Wire Wheels, and in an effort to satisfy every customer, Texan Wire Wheels does offer courtesy exchanges free of charge on merchandise that has not yet shipped.
TIMING: To receive a courtesy exchange the customer must contact the
Texan Wire Wheels Customer Service Department at 1-877-847-9264 (press option 3) before the merchandise ships.
Exchanges For Defective /
Damaged Product
All sales are final. Texan Wire Wheels does
not offer refunds. |
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1 |
Customer must notify Texan Wire Wheels by phone at 1-877-84-SWANG™ or email at
30spoke@texanwirewheels.com within 48 hours of order receipt that an exchange is requested.
No returned product will be accepted without prior authorization. |
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2 |
Texan Wire Wheels only grants exchanges for damaged or defective product and only if the product usage is in accordance with our warranty. Please ensure that you read our
Warranty. |
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3 |
Merchandise and accessories must be properly packaged and shipped in brand new condition. All exchanges are carefully inspected to verify brand new condition. |
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Refunds and Exchanges: Generally
Credits will be issued to the credit card, PayPal®, or Google account used on the order. If payment was received by cash, money order, check, Western Union, or wire transfer,
direct deposit, Texan Wire Wheels will refund by check to the shipping address. Please allow 7 to 10 business days for the credit to reflect on your credit card statement. |
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